Hold a Bachelors or a Masters degree in Computer Sciences
Have at least 4-8 years of relevant experience in Contact Center Technologies; telecom experience would be preferred
Plan & implement new Technologies in IT Contact Center domain of Enterprise & Voice systems
Coordinate with Customers services to handle their business needs by implementing new IT technologies for end user satisfaction
Coordinate with multiple vendors to implement project life cycle efficiently
Develop project budgets, administer vendor proposals, and verify contract expenditures and compliance
Perform deployment inspections to gather data relevant to the review process and/or to verify that Contact Center projects comply with approved plans
Create and maintain the schedule for the installation of application software/Hardware upgrades
Essential Skills
Should have good analytical and problem solving skills,
Should have good written & verbal communication skills
Should be a self-motivated, disciplined and proactive individual
Should be a team player who can work within team-oriented environment
Should be good at MS Office suite operating skills
Desirable Skills
Should have sound understanding of Enterprise systems, Telecommunication/Networking and VOIP concepts
Should have hands-on experience on Avaya/Cisco VOIP systems & other related IT Technologies
Should have sound knowledge of UNIX/LINUX & Microsoft platform Operating Systems
Should possess excellent interpersonal skills
Have at least 4-8 years of relevant experience in Contact Center Technologies; telecom experience would be preferred
Plan & implement new Technologies in IT Contact Center domain of Enterprise & Voice systems
Coordinate with Customers services to handle their business needs by implementing new IT technologies for end user satisfaction
Coordinate with multiple vendors to implement project life cycle efficiently
Develop project budgets, administer vendor proposals, and verify contract expenditures and compliance
Perform deployment inspections to gather data relevant to the review process and/or to verify that Contact Center projects comply with approved plans
Create and maintain the schedule for the installation of application software/Hardware upgrades
Essential Skills
Should have good analytical and problem solving skills,
Should have good written & verbal communication skills
Should be a self-motivated, disciplined and proactive individual
Should be a team player who can work within team-oriented environment
Should be good at MS Office suite operating skills
Desirable Skills
Should have sound understanding of Enterprise systems, Telecommunication/Networking and VOIP concepts
Should have hands-on experience on Avaya/Cisco VOIP systems & other related IT Technologies
Should have sound knowledge of UNIX/LINUX & Microsoft platform Operating Systems
Should possess excellent interpersonal skills
Apply By: Jul 4, 2012
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